Customer Service

Customer Service

Shipping

Unless otherwise stated in a quote, (a) all domestic deliveries shall be made from MBS’s warehouse in Tampa, Florida, USA, and risk of loss of such Products shall transfer to Buyer upon delivery to the freight carrier; and (b) all international deliveries shall be made Ex Works MBS, and, unless otherwise stated in a quote, MBS shall present the Products to the carrier, and risk of loss of such Products shall transfer to Buyer upon presentation.

Orders for stocked “bulk” product (not including kits) are usually shipped within 48 hours of receipt unless express delivery is specified. MBS will attempt to meet the requirements of Buyer’s delivery schedule and MBS shall not be in default of performance due to a delay of reasonable duration resulting from any cause.

Buyer shall pay, or reimburse MBS for all amounts due for import and export licenses and permits, custom charges and duties, penalties, freight, insurance and other shipping expenses.

Unless otherwise instructed, selection of carrier and routing of all shipments shall be at MBS’s discretion. Shipment dates for export sales are approximate and are subject to receipt of all necessary Buyer information, and all necessary licenses, permits and other documents.

Shipments of Art Track and other over-sized materials are subject to additional shipping and handling charges to cover shipping materials and handling fees imposed by shipping companies.

Buyer must inspect delivered Products and report claims for any transit damages or shortages in writing within 5 business days of delivery, or the Products shall be deemed irrevocably accepted and such claims shall be deemed waived.

Payment

Our standard terms for established credit accounts are Net 30 unless otherwise agreed upon by MBS. All other accounts are Credit Card, COD or Pre-payment. New credit applications will be handled in an expedient manner, but may take up to 14 days for processing and final approval. MBS reserves the right to withhold all shipments if the Buyer’s current account balances are not paid under the agreed-to payment terms or if the buyer has exceeded its credit limit. Such shipments, if sanctioned, will require pre-payment.

Pricing

MBS’s publications containing pricing information are offered as sources of general information, and are neither quotations nor offers to sell the product at the specified price. Prices exclude all federal, state, or local taxes, as well as shipping and handling charges. Such prices are subject to increase by the amount of any shipping and handling charge, and any such tax (excluding tax on net income) that MBS may be required to collect or pay upon the sale or delivery of the Products. Prices are, and all payments shall be made, in the currency set forth in the quote, order confirmation or invoice.

Returns

NO RETURNED GOOD SHALL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) ISSUED BY MBS.

Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.

MBS, at its sole discretion, may accept returns under the following conditions:

Any problems with an order must be reported to MBS within 48 hours of receipt (so please open and inspect your order when receiving)

  • Goods are Stock items.
  • Goods are returned at Buyer's expense.
  • Goods are returned within 15 days from the issuance of an RMA.
  • Goods were purchased within the 30 days previous to the issuance of an RMA.
  • Goods are deemed re-saleable.
  • Goods are unused and undamaged.
  • Goods are returned in original packaging.
  • MBS may ask to submit photos to help with the return process

MBS provides a limited amount of Product samples with the following agreement. Sample products are to be paid for upfront, however if the Buyer returns for a larger order, the cost of the initial sample product can generally be credited towards the new purchase.

Privacy

This privacy policy sets out how Mbs Hanging Systems uses and protects any information that you give when you use this website. Mbs Hanging Systems is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Mbs Hanging Systems may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at jp@htm-mbs.com